How we work
We understand that every home is different, so we take care to assess your property and discuss your needs with you before offering impartial advice on the best solution.
We don't believe in the hard-sell and look forward to helping you with your enquiry.
Use our online enquiry form to tell us about your home. This lets us quickly estimate heat loss to confirm suitability and size of any air source heat pump. We'll then be in touch with an initial proposal and estimate.
Detailed Site Visit, Consultation & Firm Quote
No two homes are the same, so when it comes to offering you expert advice there's no substitute for meeting you and visiting your property. If you're happy with our initial estimate, we will arrange a visit to gather room-by-room details, along with information on your existing heating system.
This visit usually takes one to two hours, and allows us to carry out more detailed calculations to identify any additional requirements such as upgraded pipework or radiators - sometimes needed where existing infrastructure is insufficient for delivering best results from your heat pump.
Following this visit, we will issue you with a firm quotation for any works discussed.
Engagement and Scheduling of Works
We operate under the Renewable Energy Consumer Code (RECC), so when you contract with us you are protected with a cooling-off period, and deposit protection insurance.
We usually ask for a deposit, followed by an interim payment when work begins, with a final payment due upon completion and commissioning of the installation.
Most installations are done within a week, and as a local business we have the flexibility to offer an installation schedule that suits you.
Handover, Maintenance and Ongoing Support
We will provide you with a handover pack containing all the information you might need over the life of your new heat pump.
Your installation will benefit from a 2 year MCS insurance-backed warranty, with our Vaillant heat pumps carrying a 7 year manufacturer's warranty - to which the usual T&Cs apply.
An annual service is required to keep within the warranty terms - something we offer on all our installations. And because we're based locally, we are always on hand to help with any queries you might have.