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Frequently Asked Questions

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How can I tell if air source heating is right for my house?

Try our online calculator to see if air source heating is the right choice for your home.

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Why choose air source heating?

  • Extracts heat from the air outside (even when the temperature outside is as low as -25 °c) and transfers the heat to your existing radiators

  • ​Can reduce your CO2 emissions by as much as 70%

  • No need for ground works to be carried out

  • No need to replace your current radiators

  • An excellent replacement for electric storage heating

  • A great replacement for gas fired Warm Air Units

  • Well suited for New Builds/Self builds

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Do I need planning permission to install air source heating?

Air source heating systems are usually permitted development except in exceptional circumstances.  You can check this with your local authority.

The Town and Country Planning (General Permitted Development) (Scotland) Amendment Order 2016

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Does air source heating make much noise?

No, in fact it's comparable to whispering in a library or the flue of a gas boiler.

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What are the steps to get an air source heating installed?

You can start with our online calculator to tell us about your home, see how much you can save and arrange a site visit.  Our how we work page tells you all about the process for getting air source heating installed.  

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Is it worth improving the insulation of my house?

Good insulation is critical to the performance of air source heating, so if we find your home needs improvements to the insulation it is definitely worth making these.


The cost of these improvements could be added to your Home Energy Scotland loan.

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What are the incentives to get an air source heat pump installed in my home?

You can receive payments from the Renewable Heat Incentive (RHI) scheme, paid to you quarterly for seven years. To find out more read the Essential Guide for Applicants from www.ofgem.gov.uk


You can also apply for a Home Energy Scotland loan, which is an interest free loan that can cover the cost of installation as well as insulation improvements.

You can choose to repay the loan with monthly repayments over a period of 5, 10 or 12 years

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What type of maintenance is needed for Air Source heating?

Air source heat pumps are usually serviced annually to keep their warranty.  We provide servicing and repair services for all our installations.  Find out more about how we work.

Do you provide after care (servicing, maintenance)?

Yes, we provide service and repair on all our installations. Repair costs are usually covered under warranty for first seven years after installation. Find out more about how we work.

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What products do you use?

We install and maintain air source heating systems using high quality air source heating pumps from Vaillant and Mitsubishi.  Find out more about our heat pumps.