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Frequently Asked Questions

How can I tell if air source heating is right for my house?

Air source heating is suitable for virtually any property - but, like any heating system, it is most effective where you have good insulation and heat loss is minimised through windows and doors. We would always advise you to ensure your property is as well insulated as possible - that way the efficiency of your heat pump will be most beneficial.

By sending us a few details of your property, we can help you whichever stage you are at. 

Why choose air source heating?

  • Extracts heat from the air outside (even when the temperature outside is as low as -25 °c) and transfers the heat to your existing radiators

  • Benefit from up to 400% efficiency - compared to less than 100% with a gas boiler

  • ​Can reduce your CO2 emissions by as much as 70%

  • No need for extensive ground works to be carried out

  • In many cases, can simply 'bolt on' to your existing system

  • An excellent replacement for electric storage heating or gas fired warm air units

  • Suitable for almost any property

Do I need planning permission to install air source heating?

Air source heating systems are usually permitted development except in exceptional circumstances.  You can check this with your local authority.

The Town and Country Planning (General Permitted Development) (Scotland) Amendment Order 2016

Does air source heating make much noise?

Many people worry about heat pump units being noisy. In fact it's comparable to whispering in a library - and usually quieter than the flue of a gas boiler. 

What are the steps to get air source heating installed?

You can start with our online calculator to tell us about your home, see how much you can save and arrange a site visit.  Our how we work page tells you all about the process for getting air source heating installed.  

Is it worth improving the insulation of my house?

The short answer is, yes! The better insulated your home is, the less energy you will require to heat it - and keep it warm. Good insulation is critical to the performance of any heating system, so we always recommend that you make sure this is as good as it can be.


You can find out more at Home Energy Scotland, and if you need any more advice we're happy to help.

What are the incentives to get an air source heat pump installed in my home?

You can apply for a Home Energy Scotland loan, which is an interest free loan that can cover the cost of installation as well as insulation improvements.

Home Energy Scotland can help you with any other available incentives.

What type of maintenance is needed for Air Source heating?

Air source heat pumps are usually serviced annually to keep their warranty.  We provide servicing and repair services for all our installations.  Find out more about how we work.

Do you provide after care (servicing, maintenance)?

Yes, we provide service and repair on all our installations. Repair costs are usually covered under warranty for first seven years after installation. Find out more about how we work.

What products do you use?

We install and maintain air source heating systems using high quality air source heating pumps from Vaillant .  Find out more about our heat pumps.

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